Refund policy

Returns & Refund Policy

Shopping with confidence at DAVES TECH OASIS

We want every order to arrive safely, accurately, and exactly as described. Because we sell phones, computers, tablets, accessories, and other electronic products, our return policy is designed to protect both our customers and the integrity of our products.

Please read the policy below before placing your order.

1. Our Return Window

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The item must be in the same condition in which you received it.
• The product must not show signs of misuse, physical damage, liquid damage, unauthorized repairs, or tampering.
• All original accessories, packaging, manuals, and included items should be returned where applicable.
• For devices with serial numbers or IMEI numbers, the returned product must match the item originally shipped to you.

Returns requested after the 7-day return window may not be accepted.

2. Wrong, Damaged or Defective Items

If your order arrives:

• Damaged during delivery
• Different from what you ordered
• With a manufacturing defect
• Missing an item that was included in your order

please contact us within 48 hours of delivery.

For delivery-related damage, we strongly recommend taking clear photos or videos of the package and product immediately after opening it.

We will review the issue and, where applicable, arrange a replacement, repair, or refund.

3. Change of Mind

We understand that sometimes you may change your mind after receiving an item.

For eligible products, a change-of-mind return may be accepted within the 7-day return period, provided the product remains unused, undamaged, and in resalable condition.

Return delivery costs for change-of-mind returns are the customer’s responsibility.

Any applicable original shipping or payment-related charges may also be deducted from the refund.

4. Phones, Tablets & Computers

For electronic devices, we conduct checks before dispatch and may record the device’s condition, serial number, IMEI, or other identifying information.

Before returning a device, customers must:

• Sign out of iCloud, Google, Samsung, Microsoft, or any other applicable account.
• Remove passwords, screen locks, and activation locks.
• Back up and erase personal information.
• Return all original accessories supplied with the device.

Devices that remain linked to a customer’s personal account or activation lock cannot be processed for return until the lock has been removed.

5. Accessories & Consumable Items

Certain products may only be eligible for return if they are unopened and unused.

This may include:

• Earphones and earbuds
• Headphones
• Chargers and cables
• Screen protectors
• Personal-use electronics
• Sealed accessories
• Products where opening the packaging makes the item unsuitable for resale

Where a product has been opened or used, eligibility will depend on the nature of the product and the reason for the return.

6. Items That Cannot Be Returned

Returns may be rejected where an item:

• Has been physically damaged after delivery.
• Shows signs of liquid or moisture damage.
• Has been opened, repaired, modified, or tampered with without authorization.
• Has missing parts or accessories.
• Has significant scratches, dents, cracks, or other signs of use not present when shipped.
• Has been damaged through improper use.
• Cannot be verified as the original item supplied by DAVES TECH OASIS.
• Is returned outside the applicable return period.

Products purchased specifically as used, pre-owned, refurbished, or otherwise described as having existing cosmetic wear are not eligible for return based solely on cosmetic characteristics that were disclosed before purchase.

7. How to Request a Return

To start a return, contact our customer support team with:

Order Number:
Full Name:
Product:
Reason for Return:
Photos/Videos (if applicable):

Our team will review your request and provide the next steps.

Please do not send an item back without receiving return instructions from us first.

Unauthorized returns may experience delays in processing.

8. Inspection Process

Once we receive your returned item, our team will inspect it to verify:

1. The product matches the original item shipped.
2. The reported issue is present, where applicable.
3. The product has not been physically damaged or tampered with.
4. All required accessories and components are present.
5. The item meets the conditions of this return policy.

The inspection must be completed before a replacement or refund is approved.

9. Refunds

If your return is approved, we will notify you and process the applicable refund.

Refund timing may depend on the payment method and financial institution used for the original transaction.

Depending on the circumstances of the return, shipping costs, delivery charges, payment processing charges, or other non-refundable costs may not be included in the refund.

10. Exchanges & Replacements

Where a product is confirmed to be defective or incorrectly supplied, we may offer:

• A replacement of the same product;
• A suitable alternative where the original product is unavailable; or
• A refund.

The available resolution will depend on the circumstances and availability of the product.

11. Important Note About Electronic Devices

Electronic products can contain sensitive personal information and account security features.

For your protection, customers are responsible for removing their personal accounts, passwords, SIM/eSIM information, and personal data before returning a device.

DAVES TECH OASIS is not responsible for personal data left on a returned device.

12. Our Commitment

We have built our business around trust, genuine products, and long-term customer relationships.

Every order is checked before dispatch, and we aim to resolve legitimate product issues fairly and efficiently.

If something isn’t right with your order, contact us first—we’ll work with you to find an appropriate solution.

DAVES TECH OASIS

Phones • Computers • Gadgets • Accessories

Last updated: September 2026